Direct Debit collections over the Christmas period

People who normally pay their council tax and business rates by direct debit on the first of the month will be affected by an automated scheduling error which has meant direct debits will be taken on, 27 December rather than on 1 January.

We are currently working to stop this collection, but it is unlikely that we will be able to do so in time. To avoid this early payment, we advise you to cancel your Direct Debit in your banking app if you are able to do so and email us at localtax@wealden.gov.uk

We will contact you in the new year to arrange manual payment and to reset your Direct Debit.

Please be assured that under the Direct Debit Guarantee, you are entitled to a full and immediate refund from your bank if an error is made in the payment of your Direct Debit.

Please note the council is shut 4pm Christmas Eve and re-opens 2 January 2025. Payments can be made until 4pm today, the reception shuts at 3pm.