Anti-Social Behaviour Officer (Housing)

If you consider yourself an innovative, supportive, positive and flexible person, this role could be for you!

Who?

We are looking for someone with a proven track record in tackling anti-social behaviour and supporting residents to join our team.

What will you be doing?

• Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for residents. 
• Prioritising serious cases of ASB, for example, domestic violence.
• Conducting thorough investigations, gathering evidence, preparing legal paperwork and attending court hearings.
• Building and maintaining strong relationships with key stakeholders and partners.
• Delivering a five-star service to residents and partners in line with Wealden’s standards.
• Providing reports in line with Wealden’s performance indicators.
• Ensuring partnership working and community engagement is integral to your work, identifying community concerns and ensuring relevant agencies are actively engaged in victim focused solutions.
• Ensuring safeguarding issues are addressed as part of a multi-agency approach.
• Co-ordinating responses across departments to complaints regarding the service.

What do you need?

• Experience in an ASB Management or Tenancy Enforcement role within the social housing sector.
• Experience of dealing with challenging behaviour and resolving conflict.
• Experience in providing early intervention and referrals to mediation services.
• Good knowledge and understanding of relevant Housing & Tenancy management principles and legislation including the Crime and Policing Act.
• Experience of taking witness statements and familiar with relevant legal paperwork and process.
• Experience of operating under set targets and develop action plans for areas of poor performance.
• Ability to self-motivate and plan work with minimum supervision.
• Collaborative and interpersonal skills. As an ASB Officer you will often have to work with other individuals and departments, this will require great people skills and the ability to empathise.
• Travel will be a key part of this role, so you will need a Full UK driving licence and access to your own transport.

What do we offer?

• Working for a great, forward-thinking Local Authority.
• Excellent salary, pension, flexible working, employee benefits and comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking.

Post Number: E1034

Closing Date: Sunday, 13th April 2025

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

To Apply

Please visit our ‘How to Apply’ page for advice on how best to complete your application.

Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.

Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.

If you are unable to apply online, have a query or require an alternative application method, please email: human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.