Housing Options Support Officer (Finance)

Are you experienced in providing excellent customer service?

 

Who?

This post provides a high quality service to customers of the Housing Options team, and clerical and administrative support to the Housing Options team.

 

What will you be doing?

• You will be an essential ‘first point of contact’ into the Housing Options service, administer financial payments relating to the service area, deal with basic housing advice queries and provide administrative support to the Allocations and Lettings team.
• You will also lead on ensuring that financial responsibilities regarding creditors, debtors, purchasing and liaising with suppliers are discharged correctly.

 

What do you need?

• The ability to interpret customer needs and provide solutions
• GCSE Grade C/4 or above in English Language and Maths, or have an NVQ Level 2 Administration qualification (or equivalent)
• Good written and verbal communication skills and an excellent telephone manner
• Experience of using computer systems and dealing with customers in a front line social housing environment
• Direct experience of working in a local authority homelessness or allocations team would be an advantage

 

What do we offer?

• Working for a great, forward thinking Local Authority.
• Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking

 

Post Number: D3019b

Closing Date: 27 February 2025

Interview Date: 10 March 2025

 

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment.  We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

 

To Apply

Please visit our ‘How to Apply’ page for advice on how best to complete your application.

Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.

Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.

If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.

 

Job Description