This survey relates to the services that you receive from Wealden as your
landlord. Please answer all questions by ticking the box that applies. Once
completed please return the survey form to us in the prepaid envelope provided.
TP01 Overall Satisfaction
Taking everything into account, how satisfied or dissatisfied are you with the service provided by Wealden District Council?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP02 Satisfaction with repairs
Has Wealden District Council carried out a repair to your home in the last 12 months?
-Yes -No
If yes, how satisfied or dissatisfied are you with the overall repairs service from Wealden District Council over the last 12 months?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP03 Satisfaction with the time taken to complete most recent repair
Has Wealden District Council carried out a repair to your home in the last 12 months?
-Yes -No
If yes, how satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP04 Satisfaction that the home is well maintained
How satisfied or dissatisfied are you that Wealden District Council provides a home that is well maintained?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP05 Satisfaction that the home is safe
Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Wealden District Council provides a home that is safe?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied -Not applicable/ Don’t know
TP06 Satisfaction that the landlord listens to the tenant views and acts upon them
How satisfied or dissatisfied are you that Wealden District Council listens to your views and acts upon them?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP07 Satisfaction that the landlord keeps tenants informed about things that matter to them
How satisfied or dissatisfied are you that Wealden District Council keeps you informed about things that matter to you?
-Very Satisfied -Fairly Satisfied -Neither -Fairly Dissatisfied – Very Dissatisfied -Not applicable/ Don’t know
TP08 Agreement that the landlord treats tenants fairly and with respect
To what extent do you agree or disagree with the following “Wealden District Council treats me fairly and with respect”?
-Strongly Agree -Agree -Neither agree nor disagree
-Disagree -Strongly Disagree -Not applicable/ Don’t know
TP09 Satisfaction with the landlord’s approach to handling complaints
Have you made a complaint to Wealden District Council in the last 12 months?
-Yes -No
If yes, how satisfied or dissatisfied are you with Wealden District Council’s approach to complaints handling?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP10 Satisfaction that the landlord keeps communal areas clean and well maintained
Do you live in a building with communal areas, either inside or outside, that Wealden District Council is responsible for maintaining?
-Yes -No -Don’t Know
If yes, how satisfied or dissatisfied are you that Wealden District Council keeps these communal areas clean and well maintained?
-Very Satisfied -Fairly Satisfied -Neither
-Fairly Dissatisfied – Very Dissatisfied
TP11 Satisfaction that the landlord makes a positive contribution to neighbourhoods
How satisfied or dissatisfied are you that Wealden District Council makes a positive contribution to your neighbourhood?
-Strongly Agree -Agree -Neither agree nor disagree
-Disagree -Strongly Disagree -Not applicable/ Don’t know
TP12 Satisfaction with the landlord’s approach to handling anti-social behaviour
How satisfied or dissatisfied are you with Wealden District Council’s approach to handling anti-social behaviour?
-Strongly Agree -Agree -Neither agree nor disagree
-Disagree -Strongly Disagree -Not applicable/ Don’t know
WDC13 The Council’s housing service is funded through the rent we receive from you. This account therefore has a limited amount of money to spend. Please help us by telling us your views on what are the most important things to spend this money on:
-Ensuring our existing Council homes are safe and in a good state of repair, e.g. tackling condensation and mould
-Delivering new homes- building or acquiring council homes
-Increasing planned works, e.g. replacing kitchens and bathrooms more often
-Improving the energy efficiency of our existing council homes- to reduce the cost o utilities and environmental impact of our homes
-Improving our estates and neighborhoods e.g. upgrading paths, boundry walls, etc.
WDC14 Do you have access to Wi-Fi / the internet at home?
-Yes -No
WDC15 To go online, do you:
-Use own phone, tablet or computer
-Borrow from a family member or friend- at their house or yours
-Go to the library
-Use the internet at work
-I have never used the internet
-Other- Please state