Wealden District Council

Job Vacancy:Customer Accounts Support Officer

Job Information


£16,248 to £18,054 p.a

Contract Type:

Full Time, Temporary (up to 12 months)


37 per week


Council Offices, Hailsham


An opportunity has arisen to join us in our busy Benefits Service as a Customer Accounts Support Officer. The job is temporary to backfill a secondment. There is a possibility that this appointment will become permanent, but this cannot be guaranteed. 

You will provide general support to staff administering claims for housing benefit and/or council tax reduction. Duties will include handling post and receiving, verifying and scanning customers’ documentation and maintaining accurate records.

You should have some experience of working in an office environment as well as experience of Microsoft Office. GCSE Maths and English Grade C or equivalent are essential as well as good interpersonal skills and the ability to communicate effectively verbally and in writing. This role is likely to involve telephone contact with the public, requiring fluent spoken English.

The successful applicant will be given training including on Housing Benefit and Council Tax Reduction as well as the required general administration duties and specialist computer programmes.

We offer an excellent package, including competitive salary, career average salary pension scheme, an employee benefit scheme offering a range of discounts and salary sacrifice schemes, flexitime and discounted leisure centre membership. 

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

Job Description and Personal Specification.doc

Closing Date:

30 May 2017

Interview Date:

Friday 9th June 2017

Post Number:


Contact the Human Resources Team

Contact Form: Contact the Human Resources Team

Email: human.resources@wealden.gov.uk

Telephone: 01892 602424

Wealden District Council
Human Resources
Council Offices
Vicarage Lane
BN27 2AX