Wealden District Council

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Ask the Leader

The Leader of Wealden District Council is Councillor Bob Standley. He will be pleased to answer any question you may have about Wealden District Council's policies, or other matters involving the Council, which you think are of interest to people living, working or visiting Wealden.

To ask your question, please use our or Ask the Leader - Submit a Question Form

Councillor Standley is the Conservative Leader of the Cabinet of Wealden District Council and has represented Wadhurst since 2004.

Specific inquiries about particular services such as planning applications, licensing or accommodation can be reported online. Please use our 'directory of tasks on online services' to find the appropriate form. You can also email info@wealden.gov.uk.

We will try to respond within ten working days of receiving your question and your question and the Leader's reply will then be posted on the website. Please provide your name, we don't need your address. If we think the question is inappropriate for publication we will contact you by email to say why.

For information on any of the Ask The Leader questions listed please contact our Communications Officer on pr@wealden.gov.uk.

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The latest Ask the Leader questions and answers are shown below. To view more questions and answers, use the search above, or the 'In this Section' menu.

Missed bin collection

Question

Waste Collection: I have asked this question to you on numerous occasions over the past year, YOU HAVE NOT COLLECTED MY BIN AGAIN!! When will you provide the service I pay you for? Why after so many missed bins and my requests for proper compensation you cannot force your contractor to pay up for my time spent in chasing you to collect my bin? Why are you so incompetent? How can you expect residents to have faith in you and re-elect someone who has no or little control over sub-contractors?

Richard Gregory

Answer

Dear Mr Gregory,
Apologies for the missed bin. Whilst there were problems over the summer, Kier - our contractor - has improved its performance of late and collect over 99.5% of bins on time. Kier’s performance over the term of the contract has been variable which is the reason the Councils involved in the contract, Eastbourne, Hastings, Rother and Wealden, have terminated the contract early. A new contractor starts next summer.
I am informed your bin has now been collected. I am unclear why the bin was missed. I am aware there have been some access issues in the past but there have been no reports of missed bins from neighbouring properties. I would ask you to continue to report any missed collections which is a straightforward process online, via MyWealden https://my.wealden.gov.uk/. This allows the Council to raise the matter with Kier and raise a default notice if appropriate.
Regards
Bob Standley

Missing bins

Question

Over the last twelve months we have contacted every department in the Council regarding the disappearance of waste bins from our development of fourteen houses at Aylwins in Mayfield. We have a communal bin store and yet again this morning after our regular recycling collection one of our bins has gone missing!! This is the third time in the last few months and each time we have reported the missing bin, it has taken over two months to have it replaced. The last time this happened and we eventually were given a replacement bin it only lasted a week before that too disappeared! We had to wait the "obligatory" ten weeks for the present bin which has disappeared again today after having only recently been replaced!! Help!

We have fourteen households here at Aylwins and do need our full complement of bins to cope with our various waste collection and are completely mystified why these bins regularly disappear, as today, after the bins have been collected and emptied? It must be costing the council a great deal of money to keep providing new bins and then to replace perfectly new ones which have disappeared! I should be grateful if you could look into this and hopefully speed up yet another replacement for us - and possibly look into the cause of these missing bins?

Sincerely  Hazel Mack

on behalf of the Aylwins Management Committee

Answer

Dear Hazel Mack.

Thank-you for contacting me about this. I have made some enquiries on your behalf but we cannot find any reason why this should be happening. Our records show that back in January, one bin went missing and another was damaged. Then we had a report of another bin going missing in August.

Whilst the cost of replacing bins falls with the contractor, not the Council it is still a waste of resources. Please register the loss of the latest bin online via MyWealden  https://my.wealden.gov.uk/, stating the type and size of bin that has gone missing as there is a variety of recycling bin types and sizes which services Aylwins. I do have some good news. The waiting time for the delivery of replacement bins is coming down. We would expect you to receive your replacement bin within four weeks of it being ordered.

Should you need any further assistance, please contact our customer contact centre on 01323 443322 who will be happy to help you.

Regards

Bob Standley





For information on any of the Ask The Leader questions listed please contact our Communications Officer on pr@wealden.gov.uk.